It’s “Not So Simple” is a series of short videos aimed at adding to the behavioral skills repertoire of the viewer. Skills include: Listening, Presenting, Making a Recommendation, Recovering from Problems, Managing Conflict and other behavioral skills. These are not “soft skills.” These videos are about superior performance and that’s “not so simple.”

YouTube videos


Upcoming videos

• Giving and Receiving Feedback
• Influence Without Authority
• Strategies for Employee Retention
• Building a High-Performance Team

• Telephone Customer Service
• Managing & Adapting to Change
• Effective Meetings
• Handling Objections and Questions

• The Civil Workplace
• Managing a Multi-Generational Workforce
• Corporate Culture:
The Challenge of Leadership